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  • Who can create business account in elfinic.com?
    Any individual or a business person can create a account on elfinic.com by sign up with elfinic.
  • What could be the commission taken by elfinic.com?
    The commission will be vary from 1.5% to 5% depending upon plan.
  • What are the plans for elfinic business?
    There are totally three plans (elfinic basic, elfinic silver, elfinic gold)
  • Do you offer size guides for clothing and shoes?
    Yes, we provide size guides for clothing and shoes on each product page. Please refer to these guides to ensure you select the correct size.
  • How can I find more information about a product?
    Detailed product information, including descriptions, materials, and care instructions, is available on each product page. If you have additional questions, please contact our customer service team.
  • Do you restock sold-out items?
    We frequently restock popular items. If an item is sold out, you can sign up for email notifications to be alerted when it becomes available again.
  • What is Elfinic.com?
    Elfinic.com is an online shopping destination offering a wide variety of products, including household items, fashion products, clothing, shoes, jewelry, and more for both men and women.
  • How can I contact customer service?
    You can reach our customer service team via email at care@elfinic.com or call us at 022-65075579. We are available Monday to Friday, 9 AM to 5 PM.
  • Do you offer international shipping?
    Yes, we offer international shipping to most countries. Shipping fees and delivery times vary based on the destination.
  • What payment methods do you accept?
    We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Elfinic Store gift cards
  • How can I track my order?
    Once your order is shipped, you will receive a tracking number via email. You can use this number on our website under the "Track Order" section.
  • Can I modify or cancel my order?
    Orders can be modified or canceled within 24 hours of placement. Please contact our customer service team as soon as possible to request changes.
  • What are your shipping options?
    We offer standard, expedited, and overnight shipping options. Shipping costs and delivery times will be calculated at checkout based on your location and selected shipping method.
  • How long does delivery take?
    Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping delivers the next business day.
  • What should I do if my order is delayed?
    If your order is delayed, please check the tracking information provided. If you need further assistance, contact our customer service team for support.
  • What is your return policy?
    We offer a 15-days return policy for most items. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
  • How do I initiate a return or exchange?
    To initiate a return or exchange, please visit our "Returns" page and follow the instructions provided. You can also contact our customer service team for assistance.
  • Are there any items that cannot be returned?
    Certain items, such as personalized products, final sale items, and opened beauty products, are not eligible for return. Please refer to our return policy for a complete list.
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